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How L’Oréal is helping customers solve their own problems

Pure genius: How L’Oréal is helping customers solve their own problems

7 hours ago • by Goutam Challagalla in Strategy • 6 min read

Companies must not just claim to be customer-focused — they need to act on it. Goutam Challagalla outlines how L’Oréal has used augmented reality (AR) and agentic AI to lead the way....

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What comes next for international development 

In a moment of upheaval for international development, Katherine Milligan of the Geneva Graduate Institute and Carlos Álvarez Pereira, Secretary General of the Club of Rome, argue that hope – not fear – must guide what comes next.

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